Beware of Scams!

There is never a fee to get help or information about the programs available to you or to modify your account.

  1. Beware of anyone who asks you to pay a fee in exchange for a counseling service or modification of a delinquent account.
  2. Scam artists often target homeowners who are struggling to meet their account commitment or anxious to sell their homes. Recognize and avoid common scams.
  3. Beware of people who pressure you to sign papers immediately, or who try to convince you that they can “save” your home if you sign or transfer over the deed to your house.
  4. Do not sign over the deed to your property to any organization or individual unless you are working directly with your account company to forgive your debt.
  5. Never make a account payment to anyone other than your account servicer without their approval.

For more information on how you can protect yourself against modification or Foreclosure Assistance Scams, please go to www.loanscamalert.org.

Steps to Take

If you are struggling to keep your payments current or have already missed a payment, please contact your Green Tree account representative at 1-800-643-0202 so that we can assist you.

Green Tree will be asking you to document certain aspects of your financial situation. You can start preparing now by gathering:

  • Information about your income (Wage Earner - paystubs dated within the last 90 days; Self Employed - P&L statement; Fixed Income – copies of award letters)
  • Previous year's tax returns
  • Payment amounts on credit card balances and installment accounts (such as student or car accounts)
  • Two month's bank statements

Homeowner Counseling Services

You may be eligible for homeownership counseling. These services are provided by non-profit organizations approved by the Secretary of the United States Department of Housing and Urban Development ("HUD") and experienced in the provision of Homeownership Counseling. You can obtain a list of HUD-approved agencies in your area by calling toll-free 1-800-569-4287.

The HOPE NOW Alliance, an initiative between mortgage servicers and non-profit counseling organizations, also provides resources to help homeowners avoid foreclosure. For more information about the HOPE NOW Alliance, please visit www.hopenow.com.

New York State - You may obtain a list of government approved not-for-profit housing counselors in your geographic area by visiting the below websites:

Help for Homeowners from Green Tree

Green Tree is committed to helping our customers maintain their payment obligations and retain home ownership.  Whether you are seeking to take advantage of lower interest rates, or you are facing an unexpected hardship that makes it difficult to meet your monthly payment, we may be able to help you to manage your payments.

Qualification guidelines for payment assistance programs continue to change, making more homeowners eligible for payment relief. Whether your account is a first or second lien, Green Tree can help you through the process of finding the right solution based on your individual situation and financial circumstances.

The best options may not be available if you wait to contact Green Tree until after you have fallen behind on your payments. You can begin the process online in minutes by following these four easy steps.

image of the 4 steps to take to request a loan modification button link to MyAccount

To help us get started, please select the statement that best describes your current situation:

My account balance is lower than my home's current market value.

A rate and/or term refinance program is for customers who are current on their account payments, have good credit, and can verify sufficient income and assets to support a new first account at a low fixed rate. A conforming refinance transaction lets you switch to a different account that meets your financial objectives. Qualifying customers may choose to lower their interest rate, reduce monthly account payments, or convert an adjustable rate account to a fixed rate account. Some customers may decide to refinance for a shorter term to help increase their monthly principal payment and pay down account debt at a faster rate. You can call Green Tree for assistance at 1-800-643-0202.

My account balance is more than the current market value of my home.

HARP (Home Affordable Refinance Program): The expanded guidelines of the HARP program may enable you to take advantage of today's lower interest rates even if the payoff on your existing account is more than the current value of your home. If you have not refinanced through HARP already, you are current on your monthly payments, and your account is owned or guaranteed by Fannie Mae or Freddie Mac, you may be eligible for this program. You can call Green Tree for assistance at 1-800-643-0202.

Program and customer eligibility guidelines included here are for general information only. Additional proprietary programs may be available through the customer's account investor.

I am unemployed and need help making my payment.

Special Assistance for Unemployed Homeowners: if you are struggling to keep up with your monthly payments as a result of job loss, you may be eligible for a temporary adjustment to your payment obligations. Assistance options may include payment reductions, payment deferral or an extension of your account term. Program options and availability will vary based on your account type. If you are currently unemployed and would like to request assistance with your monthly payment, you can call Green Tree for assistance at 1-800-643-0202.

Foreclosure is a legal process that begins when the customer falls behind on a specific number of payments due under their account agreement. In some cases, the legal process leading to home foreclosure and homeowner assistance efforts may occur simultaneously. The program guidelines and features shown here are not comprehensive, and reflect only the broadest terms and conditions. If you do not understand the foreclosure process, you may seek legal guidance or the assistance of homeowner counselors by calling the Homeowner's HOPE Hotline at 1-888-995-4673.

The program guidelines and features shown here are not comprehensive, and reflect only the broadest terms and conditions.

I AM WORKING, BUT NEED HELP MAKING MY PAYMENT.

If you are employed and want to retain your home, but are struggling to make your monthly account payment, an account modification program may be the right answer. An account modification is structured to meet your unique situation, and may reduce the interest rate, extend the repayment term or otherwise adjust your account terms in order to lower your monthly account payment amount. There are a number of account modification options to consider under the Home Affordable Modification Program (HAMP) and proprietary modification programs offered by certain account investors.

Making Home Affordable is a government program that offers qualified borrowers with eligible loans options to avoid foreclosure. Call your Green Tree account representative at 800-643-0202 to learn about your options through the Making Home Affordable program.

  • The federal government established HAMP to help qualified homeowners secure modifications to their account debt that reduce monthly payment obligations and lessen the risk of foreclosure. The main purpose of the HAMP program is to provide customers facing significant hardship a chance to hold onto their homes. Customers who qualify for an account modification may be subject to the successful completion of a trial period before the modification is made permanent. If Green Tree cannot modify your account, we will contact you to discuss other options in an effort to avoid a foreclosure sale.�

Complete details about HAMP are available at http://www.makinghomeaffordable.gov or you can contact Green Tree for assistance at 1-800-643-0202.

Note: In addition to the HAMP programs, certain investors may offer their own proprietary account modification programs. Because Green Tree services accounts for a number of different investors, you may be eligible for special assistance programs for first and second liens. Details about investor program eligibility will be provided to customers who request an account modification. You can call Green Tree for assistance at 1-800-643-0202.

The program guidelines and features shown here are not comprehensive, and reflect only the broadest terms and conditions.

Green Tree is committed to helping our customers maintain their monthly payment obligations and retain home ownership. The steps and timing in the foreclosure process can vary due to differences in state laws. It is of critical importance that you read all account related communications carefully and comply with any requests in a timely manner. In the event that retaining your home is no longer an option, your Green Tree account representative will work with you to answer your questions and to outline the steps you will need to follow.

Home Affordable Foreclosure Alternatives (HAFA) – In response to the rising number of home foreclosures, the federal government has developed a homeowner hardship relief program that combines the sale of the property with a special allowance to help you assist with moving expenses.  More information on the HAFA program and current eligibility guidelines are available at www.makinghomeaffordable.gov/programs/exit-gracefully/Pages/hafa.aspx.  Contact your Green Tree account representative for more detailed information at 1-800-643-0202.

Short Sale – If you owe more than the current fair market value for your property, a short sale might provide you with the opportunity to pay off your entire account balance, even if the proceeds received from the sale of the property are less than the total amount you owe. If you qualify for a short sale, Green Tree and your real estate agent will work closely with you to determine a sale price, and will establish a predetermined timeline for the sale of your home.  Contact your Green Tree account representative for more detailed information at 1-800-643-0202.

Deed in Lieu � Transferring Home Ownership to Green Tree to Avoid a Foreclosure Sale: Sometimes the sale of your property can be more complicated than anticipated by taking longer than the time allotted to complete a short sale. In some cases, you may be able to transfer ownership of your property directly to Green Tree and avoid a foreclosure sale. The homeowner benefits include avoiding court proceedings and the uncertain timing of a foreclosure sale. Your Green Tree account representative can provide you with additional details, including the steps you can take to determine if you would qualify for this program.  Contact your Green Tree account representative for more detailed information at 1-800-643-0202.

Foreclosure is a legal process that begins when the customer falls behind on a specific number of payments due under their account agreement. In some cases, the legal process leading to home foreclosure and homeowner assistance efforts may occur simultaneously.  If you do not understand the foreclosure process, you may seek legal guidance or the assistance of homeowner counselors by calling the Homeowner's HOPE Hotline at 1-888-995-4673.  The program guidelines and features shown here are not comprehensive, and reflect only the broadest terms and conditions.

In some cases, despite the best efforts of all parties involved, you may not be able to remain in your home. Green Tree is committed to working with you to provide a way to leave your home without going through the foreclosure process. By avoiding foreclosure, you may be able to gain time to locate a new residence and plan for your move, and potentially receive aid to help cover your moving expenses. Even if your account principal balance is larger than the market value of your home, you may be able to sell your home and retire your debt completely. Call Green Tree today to learn about your options to avoid foreclosure at 1-800-643-0202.

Foreclosure is a legal process that begins when the customer falls behind on a specific number of payments due under their account agreement. In some cases, the legal process leading to home foreclosure and homeowner assistance efforts may occur simultaneously. If you do not understand the foreclosure process, you may seek legal guidance or the assistance of homeowner counselors by calling the Homeowner's HOPE Hotline at 1-888-995-4673.  The program guidelines and features shown here are not comprehensive, and reflect only the broadest terms and conditions.

 

 

The Making Home Affordable Program

Making Home Affordable is a government program that offers qualified customers with eligible accounts options to avoid foreclosure. These options include modifying your account to a more affordable monthly payment by lowering the interest rate, extending the repayment term, etc., as well as help for homeowners who have recently become unemployed. There are also special modification programs available if your account is a qualified second lien account.

If you cannot or prefer not to stay in your home, the program offers options to short sale your home or for a deed in lieu of foreclosure. Please review the details of our Home Affordable Foreclosure Alternatives Program. (PDF)

Visit to learn more about these options, or call your Green Tree account representative at 1 800-643-0202.Making Home Affordable is a government program that offers qualified borrowers with eligible loans options to avoid foreclosure. Call your Green Tree account representative at 800-643-0202 to learn about your options through the Making Home Affordable program.

Other Home Affordability Solutions

If your account is not eligible for a Making Home Affordable program, Green Tree offers many other options designed to help customers who are experiencing a financial hardship to remain in their homes. Your Green Tree account representative can work with you to come up with a program that works for your individual situation. Some of these options include: Short Term Modification of Terms, Extending Delinquent Payments, Forbearances and Repayment Plans.

Green Tree is committed to providing all borrowers with fair treatment. If your application for a Loan Modification or Loss Mitigation program is denied, if you are found to be Ineligible for a program, or if you perceive that Green Tree has violated program rules, you may request an account inquiry.

When your account inquiry request is received, it will be registered and reviewed by a specialized research team.

  • Green Tree will establish a case file and send you an acknowledgement letter within three business days.�
  • You will receive a status report from the research team every 15 days, updating you on the progress on your case, until your inquiry is resolved.
  • Once Green Tree has reached a decision on your inquiry, you will receive a written explanation of how your case was reviewed and the steps we completed to resolve your inquiry.�