Or sign up now for online access to your account. Make payments, access your payment history, review the status of your loan and more.


Customer Service telephone lines are open Monday through Friday between 7:00 a.m. and 8:00 p.m., and Saturday between 7:00 a.m. and 1:00 p.m. (CST)

If you have a question, concern or complaint regarding your account, please contact our Customer Service Department. Our Customer Service Representatives are highly trained and will help you work through any account situation.
Or mail general inquiries to:

Green Tree Customer Service
PO Box 6172
Rapid City, SD 57709-6172

Or send us an email.
  • Customer Service
    (Account-specific Inquiries)
  • Insurance
    (Homeowners insurance quotes only. Call 866 404 9098 with all other insurance-related questions).

Contact Green Tree Home Loan Servicing and Mortgage Services


Payment Processing

Send your regular payments to the address shown on your billing statement. Otherwise, please select the Payment Processing Center closest to you:

Green Tree Payment Processing
PO Box 94710
Palatine, IL 60094-4710

Green Tree Payment Processing
PO Box 7169
Pasadena, CA 91109-7169

Green Tree Payment Processing
PO Box 660934
Dallas, TX 75266-0934

Save time and postage by setting up free and secure, automatic monthly payments.

Send payoffs*, via US mail to:

Green Tree
Dept CH 9052
Palatine IL 60055-9052

or via FedEx or Airborne priority mail to:

Green Tree
Attention: 9052 Payoffs
5505 N. Cumberland Avenue, Suite 307
Chicago, IL 60656

or via Wire Transfer:

Wire Transfer Instructions:

Please log into your account to view your payoff and wiring instructions. Some restrictions apply.

Corporate Offices

Green Tree Servicing LLC
345 St. Peter Street
St. Paul, MN 55102
800 643 0202

Green Tree Insurance Agency
PO Box 6158-R202
Rapid City, SD 57709
866 404 9098

Designated Address for Qualified Written Requests, Notices of Error and Requests for Information
Green Tree has designated the following address where mortgage loan customers must send any Qualified Written Request, Notice of Error or Request for Information:
PO Box 6176
Rapid City, SD 57709-6176


* Your loan may have multiple collateral documents. Mortgage release documents will be mailed
directly to the county for recording 30 to 60 days from the date the payoff is posted to the account.
Unless instructed otherwise, Title documents will be released and sent to the mailing address
on the account.