Contact our Customer Service department to request a copy of your contract and/or title. A copy will be sent to you. Our Customer Service contact information is listed on the Contact Us page.

Due date change requests must be submitted in writing to our Customer Service department via regular mail or fax. Account number, due date preference and account holder signature must be included on the request to be processed. Available due dates are the 1st, 5th, 10th and 15th of each month. Eligibility is based upon account status and type of loan. Your account must be current to process a due date change. Loans backed by the Federal Housing Administration or the Veterans Administration are not eligible for due date changes.

Green Tree reports to Equifax, Experian, Trans Union and Innovis.

Green Tree reports to the credit agencies on a monthly basis.

If you suspect an error on your credit report, please contact the appropriate Credit Bureau Agency for specific resolution information. Credit report disputes may also be sent in writing to the Customer Service department and need to include your account number (if applicable), name and any additional supporting documentation to support your position. Upon receipt, our Customer Service department will research the dispute and respond accordingly.

The terms of your loan require you to maintain property (a/k/a physical damage or hazard) insurance on the property securing your loan. You are responsible for providing proof of the required insurance to Green Tree. You have the option to purchase this insurance though an insurer or agent of your choice that is authorized to transact business in your state.

Green Tree Insurance Agency can provide you with a quote for excellent insurance coverage on your manufactured home and possessions. Find out more about obtaining a quote through Green Tree Insurance Agency!

If you have specific questions about the required insurance coverage or want further information, please contact:
Green Tree Insurance Agency
PO Box 6158-R202
Rapid City, SD 57709
866.404.9098

If your property is located in an area designated by FEMA (Federal Emergency Management Agency) as a SFHA (Special Flood Hazard Area), you are required to have flood insurance coverage. Proof of continuous flood insurance coverage must be supplied to Green Tree. If you are required to maintain flood coverage, you may wish to obtain a quote for homeowners insurance through Green Tree Insurance Agency. Most of the manufactured home policies provided by Green Tree Insurance Agency include flood, often at no extra cost. Find out more about obtaining a quote through Green Tree Insurance Agency!

Even if your home is not located in a SFHA, you may want to consider purchasing flood coverage. Every year individuals with homes outside SFHAs sustain damage due to floods, costing millions in uncovered losses. Most of the manufactured home policies provided by Green Tree Insurance Agency include flood coverage, often at no extra cost. Find out more about obtaining a quote through Green Tree Insurance Agency!

Depending on your loan type, if you do not provide us with proof of suitable insurance coverage, Green Tree may obtain an insurance policy on your behalf (lender-placed insurance) pursuant to state guidelines. This coverage is generally basic coverage that provides insurance protection only to the lender for the amount of the loan balance (minus any financed insurance, points and land) and as a result it will likely leave you, the property owner, underinsured. You will be responsible for paying the monthly premiums on lender-placed insurance coverage and this coverage is often more expensive than regular insurance coverage you can obtain on your own.

Lender placed insurance is issued only when we have no record of other insurance coverage and is effective only for the lapse period. Upon receiving evidence of in-force insurance that covers that lapse, the lender-placed policy can be fully or partially cancelled based on the effective dates of the coverage provided.

There are several reasons why Green Tree needs to be listed and as the loss payee. At each policy renewal, your insurance company will send a copy of your policy declarations page to the loss payee (Green Tree) so that we have evidence of your insurance coverage. In the event that you suffer a loss to your property, the insurance company needs this information to ensure timely processing. Additionally, for loans where Green Tree is responsible for paying the annual premium out of an escrow account, accurate loss payee information ensures timely billing and payment to avoid cancellation. Please have your agent or insurance company make sure Green Tree is listed as loss payee on your insurance policies. The proper way to designate Green Tree as the Loss Payee is as follows:

Manufactured Housing
Green Tree Servicing LLC*
Its affiliates and/or assigns
PO Box 979120
Miami, FL 33197-9120

Home Equity
Green Tree Servicing LLC*
Its affiliates and/or assigns
PO Box 979282
Miami, FL 33197-9282

All Others
Green Tree Servicing LLC*
Its affiliates and/or assigns
PO Box 979120
Miami, FL 33197-9120

Fax numbers for providing Proof of Insurance documents:
1.800.223.8284 for Manufactured Housing
1.866.263.8962 for Home Equity
1.800.223.8284 for All Others

* In AL: Green Tree-AL LLC
* In MN: Green Tree Loan Company
* In PA: Green Tree Consumer Discount Company

If you currently have an insurance policy through Green Tree Agency and would like to cancel it, please call 1-866-740-6327, Option 5 for cancellation instructions.

If you have a claim and your insurance is/was not obtained through Green Tree Insurance Agency, you will need to contact that specific insurance carrier.

If you obtained your coverage through Green Tree Insurance Agency, please contact the appropriate insurance carrier's claims department at the toll free number found on your Welcome Letter, Application and in your Policy. Customers who have registered on gtservicing.com can report a claim online. You may also contact our Customer Service department for detailed instructions.

There are different options available to you in order to make your Green Tree Servicing LLC* monthly payment:

• Mail - Send your payment to: Green Tree, PO Box 94710, Palatine, IL 60094-4710
• Payment by Phone - You can elect to call our Customer Service department and either make your payment through our automated phone system or talk to a Customer Service Representative to process your payment. You will need to have your bank routing and account number available. Please be advised there is a fee for this service.
• Western Union - You can contact your local Western Union office and make a payment through their services. To find the closest Western Union location you can call 1.800.225.5227 or visit their website. You will need to have your 9 digit Green Tree account number, and a city and state code. Please be advised there is a Western Union fee for this service.
  • Same Day service - city: GTsameday; state code: MN
  • Next Day service - city: GTnextday; state code: MN
  • Second Day service - city: GTsecondday; state code: MN
  • Normal service - city: Green Tree; state code: MN
• ACH (Automatic Clearing House) - ACH (Automatic Clearing House) - This payment option is a free service offered through Green Tree on certain loan types. This service automatically debits your checking or savings account monthly on your due date or another date of your choice; or every 2 weeks (if the designated debit date falls on a weekend or holiday, the payment is processed the next business day). Some restrictions apply, some accounts may not be eligible for ACH activation due to account status. For your convenience, customers who have registered on gtservicing.com can enroll online after logging in to My Account.
• Online Payments using gtservicing.com - Online payment capability is available for customers that are currently registered on the Green Tree Servicing website and meet online payment criteria. Some accounts will not be eligible due to the current account status or delinquency. If your account is eligible for this payment option, you will have a "Make a Payment" link on your account information screen.
• Money Gram - You can contact your local Travelers Express Money Gram office and make a payment through their services. You will need to have your 9 digit Green Tree account number and Green Tree's receive code 0314. Please be advised that there is a Money Gram fee for this service.

* Green Tree Servicing LLC and related entities, including, for certain loans, in Alabama, Green Tree-AL LLC; in Minnesota, Green Tree Loan Company; and in Pennsylvania, Green Tree Consumer Discount Company.

Our online payment functionality is limited to entering and processing payments only. If you need to modify or delete any pending payments made through these means, please contact our Customer Service department prior to the payment processing date.

There are many benefits to having your monthly payment set up on ACH. Listed below are a few:

• No monthly fee
• No checks to write
• No envelopes, stamps or mail time
• No set up fee
• Consistent payments
• Choose your payment date (availability based upon loan eligibility)
• Can debit either checking or savings account
• No chance of "forgetting" to make a payment
• Biweekly ACH pays an extra monthly payment in a year resulting in faster principal reduction

For your convenience, customers registered on gtservicing.com can enroll online. Some restrictions apply, some accounts may not be eligible for ACH activation due to account status.

Should you have questions on a specific payment, please contact our Customer Service department.

Generally, payments will be posted to your account within 24 business hours of receipt.

Late fees are assessed as outlined by your contract. Payments are considered late if not received by the due date; however late fees are assessed based upon state and contract guidelines.

A payoff may be obtained through the automated phone system, by logging into gtservicing.com or by contacting our Customer Service department. Some requests will require processing time.

Your principal balance and payoff balance disclose different information. A principal balance is the outstanding balance of debt on a loan, which does not include interest or other charges. The payoff balance is the principal balance plus interest due, outstanding fees and possibly a pre-payment penalty (if applicable).

You are obligated to keep your account current pursuant to the terms of your contract. Please keep in mind that even if you are intending to payoff the loan, situations may arise to delay this from happening as planned.

Your loan may have multiple collateral documents. Mortgage release documents will be mailed directly to the county for recording 30 to 60 days from the date the payoff is posted to the account. Unless instructed otherwise, Title documents will be released and sent to the mailing address on the account.

Refunds are generally released 30 days after receipt of a full payoff.

Some accounts do have a pre-payment penalty clause included in the contract. In order to determine if a penalty will be assessed, please refer to your loan contract.

Most Green Tree accounts do not have this option available to them. The majority of Green Tree customers are responsible for paying their own taxes and keeping them current.

If you have paid over $600 in interest the past year, you may be sent a 1098 tax form depending on account type and account status. These forms will be mailed out prior to January 31st. You may need this information for tax preparation.

Customers registered on gtservicing.com can print previous years 1098 forms by selecting the 1098 form link once logged in. You may also contact our Customer Service department for this information.

The requirements are defined in the attached PDF document. You may complete the worksheet online and then print it. Include a copy when you submit the subordination package.

Depending upon the state in which you reside, there is a $200.00 processing fee and a $100.00 re-processing fee. Please refer to the requirements for more specific information and any exceptions to the processing fees.

Generally, it takes 10-15 business days after we receive a complete subordination package. Submitting an incomplete package will delay the process. We will notify you if there are issues with your package.

Green Tree Servicing
Attn: Mortgage Amendments, T316
7360 South Kyrene Rd
Tempe, AZ 85283

Note: We do not accept packages
delivered via fax or courier.

Please allow us 10-15 business days to process your subordination package before you contact us. Our contact information is:

Phone: 888.568.8733
Fax: 480.383.0627